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Outdoor Pool

FAQs

  • Is this Certified Pool Operator (CPO) class accredited in my area?
    The Pool & Hot Tub Alliance (formerly National Swimming Pool Foundation) Certified Pool Operator (CPO) certification is accredited across Canada, the USA and 105 countries around the world. In you are in Wake County there is an additional Wake County CPO Exam that you need to complete. To schedule your exam please contact Environmental Services at 919.856.7400 Click for Wake County CPO Exam Materials
  • Can I complete the Pool & Hot Tub Alliance (PHTA) Certified Pool Operator (CPO) class entirely online?
    Yes! The CPO certificate issued at the end of the course is exactly the same as an in-person class.
  • How does the online Zoom CPO class work?
    Live attendance on Zoom is required by all class participants. Classes are capped at 22 people. The class is a dynamic learning environment with PowerPoint slides, videos, quizzes, and live chat. The 16-hour program is split over four consecutive 4-hour days: three days of instruction followed by one day of testing via Prometric. Participants must have access to a computer, tablet, smartphone or combination of electronic devices with a stable internet connection, sound and camera capabilities.
  • When will I receive my CPO textbook?
    For Zoom classes, textbooks are shipped via USPS within 3 Days of registration. You will receive a tracking number via email. For in-person classes, all materials are provided on the first day of class.
  • Can I transfer CPO class dates?
    Yes. Please contact Whitney to move your dates.
  • Can I switch CPO class participants?
    Yes. However, this MUST be done prior to the start of the CPO class; this cannot be done after the class has started. For Zoom classes all shipped materials will be given to the new participant. No new materials will be shipped.
  • Can I book a private CPO class?
    Yes. We offer both in-person and Zoom private CPO classes for a minimum of five participants. Please fill out the private course request form or email Whitney.
  • Do I need experience to take the CPO class?
    No. Many participants with zero pool experience are successful on the CPO exam.
  • Do I need to pre-register for a CPO class?
    Yes. Registration closes 3 days before the first day of class or when the class sells out.
  • What happens if a participant fails the CPO exam?
    Participants are not required to retake the entire class if they fail the exam, however some do (at no additional cost) as a personal choice. Participants can rewrite a different CPO exam up to four times; a $50 retest fee applies.
  • Will I be certified after completing this class?
    Upon completion of the course the participant will be certified in American Red Cross Lifeguarding and CPR/AED and First Aid for the professional rescuer.
  • Do you offer additional certifications?
    Waterfront and Emergency Oxygen certifications are available upon request. An additional $75 fee will be added for each additional course.
  • What are the fees?
    If participants are paying, the class fee is $275 per student. Payment is due at registration. If the business is paying for a bulk amount of students (10 or more), the fee is $250 per student. Payment is due one week prior to the start of class.
  • Is there a class minimum?
    Yes, there must be a minimum of 3 participants.
  • Can I cancel?
    Full cancellation requires three weeks’ notice. However, it can be shifted into a public class if registration is low. 
  • What happens if I fail the class?
    There will be no refunds for failing any part of the lifeguard course. However, the participant may attend one additional class to try for completion.
  • Is there an age limit to take the lifeguard certification course?
    Yes, all participants must be at least 15 years of age by the last day of the course.
  • What should I bring with me to class?
    This course is a blending learning class. Access to a computer, phone or tablet is required. Picture ID Swimsuit Towel Warm clothing Something to take notes with Goggles, sunglasses and sunscreen Pack lunch or money to purchase lunch (We will take an hour lunch break) Drinking water
  • Are there any prerequisites to taking this course?
    Participants must be at least 15 years of age. They must be able to swim 300 yards continuously demonstrating breath control and rhythmic breathing. This may be performed using the front crawl, breaststroke, or a combination of both. Participants must be able to tread water for two minutes using only their legs. Participants must be able to swim 20 yards, retrieve a ten-pound object from a depth of seven feet, return to the starting point, and exit the pool within one minute and 40 seconds. Both hands must be holding the object with the face at or near the surface.
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